Terms and Conditions for Personal Mentorship and Personal Sessions

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1. Services Provided

• These Terms and Conditions govern all personal mentorship and session services provided by The Integrated Human.
• Sessions are designed to support personal growth and well-being. They are not a substitute for professional medical, psychological, or legal advice.
• Mentorship sessions focus on personal development, emotional regulation, and self-awareness. They do not include diagnosing or treating medical or psychological conditions.

2. Booking and Payment

• All sessions must be paid in full before the first session.
• Sessions must be used within one year of purchase unless otherwise agreed upon.
• Prices are subject to change; however, confirmed bookings will retain the agreed rate.
• Sessions are personal and non-transferable. They cannot be shared, gifted, or reassigned to another individual.

3. Pre-Session Requirements

• Clients are required to complete any pre-session preparation (e.g., intake forms) 48 hours before the first session. Failure to do so may result in rescheduling.

4. Session Duration

• Each session lasts 50 minutes, unless agreed otherwise.
• Clients are expected to arrive on time. Late arrivals may result in a shortened session without a reduction in fees.

5. Rescheduling and Cancellations

• Sessions can be rescheduled or canceled up to 48 hours before the scheduled time without penalty.
• Changes or cancellations made after this period will result in the session being forfeited, except in cases of force majeure or emergencies, as determined at the provider’s discretion.
• If we need to cancel or reschedule a session, we will notify you as soon as possible and arrange a mutually agreeable alternative.

6. Tasks and Assignments

• To maximize the benefits of mentorship, clients may receive tasks, exercises, or journaling prompts to complete between sessions. Consistent participation is encouraged to achieve the best results.
• We also encourage clients to journal between sessions to reflect on their experiences, insights, and progress.

7. Confidentiality

• All information shared during sessions is confidential.
• Clients are asked to maintain the same level of confidentiality to foster a safe and open environment.
• Exceptions to confidentiality may occur if required by law or if there is a risk of harm to the client or others.

8. Communication Between Sessions

• Direct access to mentors between sessions is not provided.
• For questions or assistance, clients may contact support@integrated-human.com. Responses will be provided within a reasonable timeframe.

9. Client Responsibilities

• Clients are expected to:
  • Actively participate in the process.
  • Communicate openly about changes, challenges or insights.
  • Complete agreed tasks or assignments.

10. Session Recordings

• Sessions may be recorded for the client’s personal review or for internal quality assurance purposes, but only with prior agreement.
• Recordings are confidential and may not be shared or distributed without explicit written consent from both parties.

11. Intellectual Property

• All materials, resources, and content shared during the mentorship program are the intellectual property of The Integrated Human.
• Clients are granted access to these materials for personal use only and may not copy, distribute, or reproduce them without prior written permission.
• Any unauthorized use of these materials is strictly prohibited and may result in legal action.

12. Technical Requirements

• Clients are responsible for ensuring a reliable internet connection, a quiet environment, and any necessary tools (we use Zoom as a standard) for each session.
• Technical issues caused by the client may not result in a refund or rescheduling.

13. Feedback and Program Improvement

• After completing the program, clients may be invited to provide feedback.
• Client feedback may be used anonymously for testimonials or program improvement purposes. If you prefer not to share feedback, please notify us in writing.

14. Code of Conduct

• Respectful and professional communication is expected at all times. Inappropriate behavior may result in termination of services without refund.

15. Force Majeure

• Neither party will be held liable for delays or cancellations caused by events beyond their control (e.g., natural disasters, internet outages, pandemics).
• In such cases, sessions will be rescheduled without penalty.

16. Session Expiry Flexibility

• If unforeseen circumstances prevent you from completing sessions within the one-year period, please contact us to discuss potential extensions. Extensions are granted at our discretion.

17. Termination Policy

• We reserve the right to terminate sessions without refund if a client violates these Terms and Conditions, exhibits disrespectful behavior, or is unable to meet agreed expectations.

18. Refund Policy

• Refunds for unused sessions may be requested within 30 days of purchase, provided no sessions have been used. After this period, refunds will not be issued.
• No refunds will be given for missed sessions or late cancellations.
• If the client decides to terminate the mentorship relationship, only 50% of the value of remaining sessions may be refunded, and this will be determined at our discretion.

19. Disclaimer

• These sessions are intended for educational and personal development purposes only.
• Results may vary, and no specific outcomes are guaranteed. Every agreement between TIH and Client can be characterized as a best efforts agreement by both parts. TIH can therefore not be held liable for results not achieved.

20. Privacy Policy

• We adhere to strict privacy and data protection policies to ensure your personal information is handled securely and responsibly.